FAQ
1. What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient and secure. You can pay using:
Credit Cards: We accept major credit cards including Visa and MasterCard
Debit Cards: You can also use your debit card to make payments securely.
FPX: For a seamless online banking experience, we accept FPX payments, allowing you to transfer funds directly from your bank account.
We are committed to providing you with safe and flexible payment options. If you have any questions or need assistance, please feel free to contact our customer support team.
2. Do you offer international shipping?
Yes, we are excited to offer international shipping. We ship our products worldwide, allowing you to enjoy our collections no matter where you are. Please note the following:
Shipping Rates: International shipping rates vary based on the destination country and the size of the order. You can view the shipping costs during the checkout process.
Delivery Time: Delivery times may vary depending on your location. Typically, international orders are delivered within 14-21 business days.
Customs and Duties: Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
If you have any questions about international shipping or need further assistance, please contact our customer support team. We're here to help ensure your shopping experience is smooth and enjoyable.
3. How long will it take to receive my order?
Delivery times vary depending on your location:
Peninsular Malaysia: Orders typically arrive within 7-14 business days.
Sabah & Sarawak: Orders usually take 14-21 business days.
International: For customers outside of Malaysia, delivery generally takes 14-21 business days.
Please note that these delivery times are estimates and may vary due to factors such as customs processing and local postal services. We strive to get your order to you as quickly as possible and will provide tracking information once your package is shipped.
If you have any questions or need assistance, feel free to contact our customer support team.
4. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email. Please contact our customer support team if you have any questions regarding your order status.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 7 days of receipt for a full refund or exchange.
6.Are your products true to size?
Our products are generally true to size, but fit may vary depending on the style and cut of the garment. We recommend checking the size guide provided on each product page and reading customer reviews for additional insights.
7. How can I contact customer support?
You can contact our customer support team via email at contact@striitsclothing.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours during business days.
8. Can I cancel or modify my order after it has been placed?
Once an order is placed, it enters processing immediately to ensure quick delivery. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
9. How can I stay updated on promotions and new arrivals?
You can sign up for our newsletter at the bottom of our website's homepage to receive updates on promotions, new arrivals, early access, and exclusive offers. Additionally, you can follow us on social media platforms like Instagram for the latest news and product launches.